Cancellation Policy
We want satisfied customers, not hostages. That’s why we make it easy for you to cancel
your account directly in all of our apps — no phone calls required, no questions asked.
Account owners can follow these instructions to cancel in-app:
If you’ve paid for ApexMortal, navigate to “Account & Billing” from the Profile Tab and select “Cancel your subscription”. You can continue using your account until your paid period expires and your account is automatically canceled, or you can close it earlier after your subscription is stopped, from the “Account & Billing” section, selecting “Close your account now”. If you haven’t paid for ApexMortal, you can directly close your account from the “Profile” tab.
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.
Account owners can follow these instructions to cancel in-app:
If you’ve paid for ApexMortal, navigate to “Account & Billing” from the Profile Tab and select “Cancel your subscription”. You can continue using your account until your paid period expires and your account is automatically canceled, or you can close it earlier after your subscription is stopped, from the “Account & Billing” section, selecting “Close your account now”. If you haven’t paid for ApexMortal, you can directly close your account from the “Profile” tab.
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.
What happens when you cancel?
If you have a paid ApexMortals account, you can cancel
your subscription and keep using your account until your paid period expires. Then the account will be automatically
cancelled and will become inaccesible. You can also choose to cancel your account earlier.
We’ll permanently delete your account data 30 days after cancellation from our servers and logs, and within 60 days from our backups. Retrieving data for a single account from a backup isn’t possible. Data can’t be recovered once it has been permanently deleted.
We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you haven’t used your account in months or just started a new billing cycle, contact us for a fair refund. We’ll treat you right.
We’ll permanently delete your account data 30 days after cancellation from our servers and logs, and within 60 days from our backups. Retrieving data for a single account from a backup isn’t possible. Data can’t be recovered once it has been permanently deleted.
We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you haven’t used your account in months or just started a new billing cycle, contact us for a fair refund. We’ll treat you right.
ApexMortals-initiated cancellations
We may cancel accounts if they have been inactive for an extended period:
1. For trial accounts: 60 days after a trial has expired without being upgraded
2. For frozen accounts: 180 days after being frozen due to billing failures
3. For free accounts: after 365 days of inactivity
We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.
Adapted from the Basecamp open-source policies / CC BY 4.0
1. For trial accounts: 60 days after a trial has expired without being upgraded
2. For frozen accounts: 180 days after being frozen due to billing failures
3. For free accounts: after 365 days of inactivity
We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.
Adapted from the Basecamp open-source policies / CC BY 4.0
Last updated: February 1, 2022